General terms & conditions
(Last revised 06.05.2019)
VEGGIE-SHOP24.COM is a division of
AVE – Absolute Vegan Empire GmbH & Co. KG
Phone: (+49) 09433 - 20 41 33 00 [Mon. to Fri. 08:00 - 16:00]
Fax: (+49) 09433 - 20 41 31 99
eMail: [email protected]
Managing Director: Heike Graf
Value Added Tax Identification Number according to § 27a Umsatzsteuergesetz (German Value Added Tax Act): DE311537245
The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.
All images are protected by copyright according to the statutory provisions and may not be downloaded, stored or used without a written permission.
Product and Allergy Filter
All data in the product and allergy filter is based on manufacturer information. Correctness and completeness cannot be guaranteed.
Conclusion of Contract
The contractual language shall be English. The presentation of the products in the online shop is not a legally binding offer but a non-binding online catalogue. After entering your personal details and clicking the respective button in the final step of the o process, you make a purchase offer for the goods in your shopping cart. Before submitting the purchase order, you have the possibility to detect possible input errors and to correct and/ or change them by using the correction function.
The receipt of the order is confirmed directly after submitting the order. This automatic confirmation of receipt merely documents that we have received your order and it is not an acceptance of the order.
We are entitled to accept your order within 2 days after receipt by sending an order confirmation in writing (e.g. email) in which we confirm the processing of the order or the delivery of the goods or to accept your order by sending the goods. After fruitless expiry of the above mentioned period, the offer shall be deemed rejected so that no contract shall be concluded.
Terms of Delivery
Delivery shall be made by sending the goods to the address given by the customer.
Please see the respective product specification for expected delivery times. If no information is given there, your order is sent as quickly as possible provided that the product is in stock and – in case of advance payment – the bank transfer has been posted. Within the European Union your package is usually delivered within 5 working days (depending on country and region). If you’d like more information take a look at Dispatch & return. If any delays in delivery are caused by reasons we are not responsible for (force majeure, fault by third parties, and others), the delivery time shall be adequately extended. The customer is immediately informed about this. If the reasons for the delay persist longer than four weeks after the conclusion of contract, every party is entitled to withdraw from the contract; in case of withdrawal, the customer’s services/ payments in return will be refunded immediately.
Delivery is made according to the packaging costs and shipping charges stated in the internet order. Unless otherwise specified, the price for packaging and shipping for deliveries abroad will be calculated separately according to weight. If the customer requests a special shipping method which exceeds the normal costs and charges, the customer shall bear these extra costs and charges.
If delivery to the customer is not possible because the shipping address is not correct/complete or because the customer is not found under the shipping address given by him/her, even though the delivery date was announced to the customer within a reasonable period of time (by email and DHL tracking link), the customer shall bear the costs for the failed/ repeated delivery. If not all ordered products are in stock, we are entitled to partial deliveries at our expense as far as this is reasonable for you.
We reserve the right to refrain from providing the promised service if it turns out after the conclusion of contract that the goods/ products are not available - even though a corresponding obligation transaction has been concluded. In such a case, the customer is immediately notified. Any of the customer’s services/ payments in return will be refunded immediately. Any further claims against us shall be excluded.
Customs Duties and Fees
If you order products at VEGGIE-SHOP24.COM for delivery to destinations outside the EU, it may be possible that customs duties and taxes for import are charged as soon as the parcel reaches the shipping address. Any such additional fees for this customs clearance have to be paid by the purchaser; we have no influence on these charges. Tariff / customs regulations differ strongly from country to country so that the purchaser should contact the local customs authorities for further details.
The same applies to transfers/ payments made from outside the EU. Here again, it is advisable to inform yourself in advance of potential fees for payment transactions.
Methods of Payment
The following methods of payment are available:
PayPal Plus: As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the payment method PayPal, you have to be registered there in order to pay the invoice amount, or you have to register first and legitimize with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the ordering process.
If you have chosen the payment method credit card, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be executed by your credit card company upon PayPal's request immediately after confirmation of the payment order and after your legitimation as legitimate cardholder and your card will be debited. You will receive further information during the ordering process.
If you have chosen to pay by direct debit, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. You will receive further information during the ordering process.
Advance payment by bank transfer: The order is dispatched after receipt of payment. Here it is important to consider that transactions between different credit institutes vary from bank to bank and this may extend the processing time by 2-3 working days.
Advance payment shall be made by bank transfer to the following bank account:
Raiffeisenbank im Naabtal eG
SWIFT Code / BIC: GENODEF1SWD
Please note that depending on your home country some payment options may not be available.
Damages in Transit
Please complain damages in transit immediately to the delivery agent and please do contact us. Please take a look at our Site Notice to view all our contact details. Kindly note that it does not have any consequences for your statutory warranty rights if you fail to complain or fail to contact us. But you do help us to assert our own claims against the transport company.
Warranty is granted in accordance with statutory provisions. For information about possible additional manufacturer’s warranties, please see the product documentation. You can contact our customer service Monday to Friday from 8:00 – 16:00 by telephone: +49-9433-20413300 as well as by email: [email protected]
Our warranty shall not include such damages that are caused at the customer’s place by improper handling, natural loss, humidity, strong temperature rise in rooms, other unusual climatic influences and influences of temperature as well as by insect or beetle infestation. The customer must proof that he/she is not at fault.
VEGGIE-SHOP24.COM shall only be liable for damages arising from other causes than injury to life, body or health, if such damages are caused by intent or gross negligence or resulting from culpable breach of an essential contractual obligation by VEGGIE-SHOP24.COM or its vicarious agent. Any liability for compensation for damages going beyond that shall be excluded. The regulations of the product liability law shall remain unaffected by this.
Costs for Returns
If you make use of your statutory right of withdrawal, you shall bear the direct costs of returning the goods:
- For deliveries within Germany and Austria: if the order value of the goods or goods to be returned does not exceed an amount of 49 euros, from a price of the goods or goods to be returned of more than 49 euros, we assume the return costs;
- For deliveries abroad (without Austria): You bear the direct costs of returning the goods.
The ingredient lists of the foodstuffs offered by us were compiled in all conscience according to the manufacturers’ indications. It is nevertheless possible that the product packing shows additional or divergent information, so for example if the manufacturer has made changes to recipes and/ or ingredients. Authoritative for consumption is only the labelling on the product packing at the time of delivery! Therefore, prior to consuming any product please read the ingredient list and all information on labels, package information documents and/or packages/ packing! We shall not be liable for inaccurate or incorrect product information provided by the manufacturer or other third parties. Your statutory claims remain unaffected.
Reservation of Ownership
All delivered goods shall remain our property until full and total payment –in case of payment by cheque: until encashment. If the reservation of ownership expires due to resale, mixing, combination or processing, the new item or the claim arising thereof shall replace the delivered good/ product (extended reservation of ownership). In every case, the goods remain the supplier’s property until all claims arising from the business/ current account relations are completely paid. If the purchaser acts contrary to the contract – especially in case of default of payment – we shall be entitled to take back the goods being subject to reservation of ownership at the expense of the purchaser. Such taking back shall not be deemed any withdrawal from the contract.
Information about the Online-Dispute-Resolution Platform
The EU Commission has created an Internet platform for online settlement of disputes (called. "ODR platform"). The ODR platform serves as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online sales contracts. The ODR platform is accessible via the following link: http://ec.europa.eu/consumers/odr/