General terms & conditions
(Last revised 01.06.2016)
VEGGIE-SHOP24.COM is a division of
AVE – Absolute Vegan Empire
Owner: Heike Graf e.K.
Phone: (+49) 09433 - 20 41 33 00 [Mon. to Fri. 08:00 - 16:00]
Fax: (+49) 09433 - 20 41 31 99
eMail: [email protected] Internet: www.veggie-shop24.com
Value Added Tax Identification Number according to § 27a Umsatzsteuergesetz (German Value Added Tax Act): DE219285203
All deliveries and services that we perform for the customer shall exclusively be made on the basis of the following general Terms and Conditions (GTC). We do not accept any conditions of the customer that are contradictory to or deviate from our GTCs, unless we have explicitly agreed in writing to their validity
Any offers on our web site, in brochures, advertisements and price lists concerning weight, dimensions and price are non-binding and shall not become binding until they are stated in the order confirmation/ invoice or it is explicitly referred to them therein. Loss of weight due to natural loss, storage and such like cannot be excluded and shall not be borne by us.
All prices are in EURO and include - unless it is explicitly stated otherwise - the statutory value added tax.
All images are protected by copyright according to the statutory provisions and may not be downloaded, stored or used without a written permission.
Product and Allergy Filter
All data in the product and allergy filter is based on manufacturer information. Correctness and completeness cannot be guaranteed.
Conclusion of Contract
The contractual language shall be English. The presentation of the products in the online shop is not a legally binding offer but a non-binding online catalogue. After entering your personal details and clicking the respective button in the final step of the o process, you make a purchase offer for the goods in your shopping cart. Before submitting the purchase order, you have the possibility to detect possible input errors and to correct and/ or change them by using the correction function.
The receipt of the order is confirmed directly after submitting the order. This automatic confirmation of receipt merely documents that we have received your order and it is not an acceptance of the order.
We are entitled to accept your order within 2 days after receipt by sending an order confirmation in writing (e.g. email) in which we confirm the processing of the order or the delivery of the goods or to accept your order by sending the goods. After fruitless expiry of the above mentioned period, the offer shall be deemed rejected so that no contract shall be concluded.
Terms of Delivery
Delivery shall be made by sending the goods to the address given by the customer.
Please see the respective product specification for expected delivery times. If no information is given there, your order is sent as quickly as possible provided that the product is in stock and – in case of advance payment – the bank transfer has been posted. Within the European Union your package is usually delivered within 5 working days (depending on country and region). If you’d like more information take a look at Dispatch & return. If any delays in delivery are caused by reasons we are not responsible for (force majeure, fault by third parties, and others), the delivery time shall be adequately extended. The customer is immediately informed about this. If the reasons for the delay persist longer than four weeks after the conclusion of contract, every party is entitled to withdraw from the contract; in case of withdrawal, the customer’s services/ payments in return will be refunded immediately.
Delivery is made according to the packaging costs and shipping charges stated in the internet order. Unless otherwise specified, the price for packaging and shipping for deliveries abroad will be calculated separately according to weight. If the customer requests a special shipping method which exceeds the normal costs and charges, the customer shall bear these extra costs and charges.
If delivery to the customer is not possible because the shipping address is not correct/complete or because the customer is not found under the shipping address given by him/her, even though the delivery date was announced to the customer within a reasonable period of time (by email and DHL tracking link), the customer shall bear the costs for the failed/ repeated delivery. If not all ordered products are in stock, we are entitled to partial deliveries at our expense as far as this is reasonable for you.
We reserve the right to refrain from providing the promised service if it turns out after the conclusion of contract that the goods/ products are not available - even though a corresponding obligation transaction has been concluded. In such a case, the customer is immediately notified. Any of the customer’s services/ payments in return will be refunded immediately. Any further claims against us shall be excluded.
Customs Duties and Fees
If you order products at VEGGIE-SHOP24.COM for delivery to destinations outside the EU, it may be possible that customs duties and taxes for import are charged as soon as the parcel reaches the shipping address. Any such additional fees for this customs clearance have to be paid by the purchaser; we have no influence on these charges. Tariff / customs regulations differ strongly from country to country so that the purchaser should contact the local customs authorities for further details.
The same applies to transfers/ payments made from outside the EU. Here again, it is advisable to inform yourself in advance of potential fees for payment transactions.
Methods of Payment
The following methods of payment are available:
Credit card (MasterCard & Visa): Pay comfortably and safely with credit card – quick and easy. Your order is dispatched immediately and your credit card is charged as soon as the goods/ products leave our house.
The settlement of the website via credit card takes place:
HUELLEMANN & STRAUSS ONLINESERVICES S.à r.l.
1, Place du Marché
R.C.S. Luxembourg B 144133
E-Mail: info @ hso-services.com
Ideal: This payment option is available to you for delivery to the Netherlands.
Carte Bleue: This payment option is available to you for delivery to France.
Dankort: This payment option is available to you for delivery to Denmark.
PayPal (also with credit cards): The fastest method of payment. After your registration with Paypal you can pay for orders within a few seconds and we can dispatch your order instantly. By using PayPal you can also pay on eBay and in many other online shops. With PayPal you can also pay by credit card.
Advance payment by bank transfer: The order is dispatched after receipt of payment (unlike with payments by direct debit, PayPal or credit card). Here it is important to consider that transactions between different credit institutes vary from bank to bank and this may extend the processing time by 2-3 working days. For orders from Germany and Austria by advance payment, we give a discount of 3% of the value of the goods.
Advance payment shall be made by bank transfer to the following bank account:
Heike Graf e.K. - VEGGIE-SHOP24.COM
Raiffeisenbank im Naabtal eG
SWIFT Code / BIC: GENODEF1SWD
Please note that depending on your home country some payment options may not be available.
Damages in Transit
Please complain damages in transit immediately to the delivery agent and please do contact us. Please take a look at our Site Notice to view all our contact details. Kindly note that it does not have any consequences for your statutory warranty rights if you fail to complain or fail to contact us. But you do help us to assert our own claims against the transport company.
Warranty is granted in accordance with statutory provisions. For information about possible additional manufacturer’s warranties, please see the product documentation. You can contact our customer service Monday to Friday from 8:00 – 16:00 by telephone: +49-9433-20413300 as well as by email: [email protected]
Our warranty shall not include such damages that are caused at the customer’s place by improper handling, natural loss, humidity, strong temperature rise in rooms, other unusual climatic influences and influences of temperature as well as by insect or beetle infestation. The customer must proof that he/she is not at fault.
VEGGIE-SHOP24.COM shall only be liable for damages arising from other causes than injury to life, body or health, if such damages are caused by intent or gross negligence or resulting from culpable breach of an essential contractual obligation by VEGGIE-SHOP24.COM or its vicarious agent. Any liability for compensation for damages going beyond that shall be excluded. The regulations of the product liability law shall remain unaffected by this.
Return of Empties
Return of empties is only possible with a prior notice in writing or by phone and at the customer’s expense.
The ingredient lists of the foodstuffs offered by us were compiled in all conscience according to the manufacturers’ indications. It is nevertheless possible that the product packing shows additional or divergent information, so for example if the manufacturer has made changes to recipes and/ or ingredients. Authoritative for consumption is only the labelling on the product packing at the time of delivery! Therefore, prior to consuming any product please read the ingredient list and all information on labels, package information documents and/or packages/ packing! We shall not be liable for inaccurate or incorrect product information provided by the manufacturer or other third parties. Your statutory claims remain unaffected.
Reservation of Ownership
All delivered goods shall remain our property until full and total payment –in case of payment by cheque: until encashment. If the reservation of ownership expires due to resale, mixing, combination or processing, the new item or the claim arising thereof shall replace the delivered good/ product (extended reservation of ownership). In every case, the goods remain the supplier’s property until all claims arising from the business/ current account relations are completely paid. If the purchaser acts contrary to the contract – especially in case of default of payment – we shall be entitled to take back the goods being subject to reservation of ownership at the expense of the purchaser. Such taking back shall not be deemed any withdrawal from the contract.
Information about the Online-Dispute-Resolution Platform
The EU Commission has created an Internet platform for online settlement of disputes (called. "ODR platform"). The ODR platform serves as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online sales contracts. The ODR platform is accessible via the following link: http://ec.europa.eu/consumers/odr/
Costs for Returns
If you exercise your statutory right of revocation/ returning the goods, you shall bear the direct costs for returning the goods.
If you do not already have Adobe-Acrobat Reader installed, you can download it free of charge from the Adobe website.